Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Support Policy

Revised December 24, 2011

We will provide Full Technical Support to all registered owners. By "registered" we mean, has paid for and downloaded the plugin. "Full Technical Support" includes A) basic technical assistance, B) bug fixes, C) custom patches where applicable, and D) free updates to the same version (e.g. v3.00-v3.99).

Starting June 30, 2011, eCheck payments would be processed manually. The download will be delivered within 24 hours after the eCheck has cleared.

Limited Tech Support will be provided for users of free plugins and evaluation copies. This covers basic technical assistance (e.g. basic operation, compatibility issues)

We only provide support for products currently listed on the website. Outdated freeware: EQONE, 3D Panner, EQ9, Backstage Plugins, HUE2, Impromptu, Milk Guitar, and LS1 are no longer supported. Some of these have new counterparts, please use those instead.

For a faster response, please contact us through email.
support@mildonstudios.com